Refund policy

Return & Refund Policy

Thank you for shopping at [Your Store Name]!
We hope you love your purchase, but if you're not completely satisfied, we’re here to help.

Returns

  • Eligibility for Returns:
    We accept returns within 30 days from the date you receive your order. To be eligible for a return, your item must be in the original condition, unused, and with tags or packaging still intact.

  • Non-Returnable Items:
    Some products, including but not limited to personalized items, gift cards, and intimate products, are non-returnable. Please check the product description or contact us if you are unsure.

  • How to Initiate a Return:
    To return your item, please email us at [your email address] with your order number and the reason for the return. We will provide you with a return authorization and shipping instructions.

Refunds

  • Processing Your Refund:
    Once we receive your return, we will inspect the item to ensure it meets our return criteria. If approved, we will process your refund to the original payment method used at the time of purchase.

  • Refund Timeframe:
    You will receive your refund within 7–10 business days after the return is processed. Please note that depending on your bank or payment provider, the refund may take longer to appear in your account.

Exchanges

  • Exchanging Items:
    If you would like to exchange an item for a different size, color, or product, please follow the return process and place a new order on our website. We will refund you for the returned item once we’ve received it.

Shipping Costs

  • Return Shipping:
    You will be responsible for paying your own shipping costs for returning the item, unless the return is due to an error on our part (e.g., damaged or incorrect items).

  • Original Shipping Charges:
    Original shipping costs are non-refundable, and any charges for expedited or premium shipping are the responsibility of the customer.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receiving your order, and we will offer a replacement or refund. You may be asked to provide photos of the damage or defect for verification purposes.

Contact Us

If you have any questions about your return or refund, please contact our customer service team at info@evergreencutlery.com or +92-55-6606060 . We are happy to assist you!