FAQ

Evergreen Cutlery – Frequently Asked Questions (FAQ)

1. Are your knives handmade?

Yes. All Blade Frenzy knives are handcrafted by skilled artisans using traditional techniques. Each piece is unique, with slight variations that reflect true handmade quality.

2. What materials do you use?

We use high-carbon steel, Damascus steel, stainless steel, and premium hardwoods for handles. Materials are carefully selected for strength, sharpness, and durability.

3. Are the knives sharp when delivered?

Yes. All knives are professionally sharpened before shipping and arrive razor-sharp. Please handle with care.

4. Do you offer custom or personalized knives?

Yes, we accept custom orders. You can request blade size, handle material, engravings, or special designs. Contact us before placing your order.

5. Can I engrave a name or logo?

Absolutely. We offer custom engraving for names, dates, or logos—perfect for gifts. Message us with your engraving details.

6. Are your knives suitable for hunting or outdoor use?

Yes. Our knives are designed for hunting, camping, survival, bushcraft, and collection. Each product description lists its recommended use.

7. Do you ship internationally?

Yes, we ship worldwide. Delivery times vary depending on location and customs processing.

8. How long does shipping take?

  • Processing time: 3–7 business days
  • Shipping time: 7–15 business days (international orders may take longer due to customs)

9. Will I receive tracking information?

Yes. Once your order is shipped, tracking details will be provided.

10. Are there any customs or import fees?

Buyers are responsible for customs duties, taxes, or import fees required by their country.

11. What is your return policy?

We accept returns within 7–14 days of delivery (unused items only). Custom or engraved items are non-refundable unless damaged or defective.

12. What should I do if my knife arrives damaged?

Please contact us immediately with clear photos of the damage. We will arrange a replacement or refund as quickly as possible.

13. How should I care for my knife?

  • Clean and dry after use
  • Apply light oil to the blade regularly
  • Do not leave the knife wet
  • Store in a dry place (avoid leather sheaths for long-term storage)

14. Are your knives legal to own?

Knife laws vary by country and region. Please check your local laws before purchasing. Blade Frenzy Knives is not responsible for misuse or legal restrictions.

15. Do you offer bulk or wholesale orders?

Yes. We offer bulk and wholesale pricing. Contact us directly for details.